Frequently Asked Questions

  1. Who can avail yono Business?
    Any non-individual customer, whether it is a single man enterprise, small business enterprise, firm, trust, institution, Government organization or large conglomerate is treated as a Corporate. Any Corporate maintaining an account with any branch of State Bank of India can avail yono Business.
  2. Can yono Business be made available to individual (Personal Banking) customers?
    No, Corporate Internet Banking, as the name itself indicates, is meant exclusively for corporate customers (non-individuals). For individual customers, Retail Internet Banking facility is separately available.
  3. How to access yono Business site?
    You may access it through SBI’s online banking site: https://yonobusiness.sbi. Click on the login option to land on the yono Business homepage.
  4. Do all branches of SBI provide yono Business facility?
    Yes, the yono Business facility is available at all SBI branches across the country.
  5. Corporates vary in size and constitution - from small, single person entities, to large conglomerates. Does SBI provide net banking facilities to all of us?
    Yes, at SBI, we understand the banking requirements of various corporates, according to size and complexity. Hence, we have designed a variety of Internet Banking products to suit the varying needs of different target groups. You can choose the product (with enquiry and/or transaction rights) from the following, basis what suits your needs best:
    Single User - This is a simplified single user transactional product, ideally suited for sole proprietorship concerns, micro-enterprises or individual businessmen who require an online transaction facility in their business accounts. The product provides transaction rights to the user involving transfer of funds to own or third party accounts, up to a limit of Rs. 2 crores per day. Both within SBI and other bank transactions are supported.
    Multiple User - This is a multi-user transactional product meant for small and medium enterprises and organisations maintaining accounts with a single branch of SBI, who wish to provide discretionary access/transaction rights to their users. The Administrator of the Corporate creates other corporate users and assigns rights to them for different accounts, with a maximum transaction amount of Rs 50 lakhs per transaction (Government/Tax transactions up to Rs. 2 crore). There will not be any ceiling on the number of transactions per day.
  6. How do I confirm if my SBI branch provides the yono Business facility?
    You can approach the SBI branch where your account is maintained, to avail variant of Corporate Internet Banking mentioned above. The registration forms required for the various products can be downloaded from our online banking website https://yonobusiness.sbi. Forms duly filled and accompanied with Board Resolution, wherever required, should be submitted to the branch.
    Alternatively, you can also initiate the process of onboarding. The onboarding process starts with clicking ‘New User Activation’ on the Login Page. yono Business, being an integrated platform for five applications (CINB, CMP, eTrade, eForex and SCF), currently offers onboarding to CINB, eTrade and eForex. If you are an existing customer, additional products can be subscribed after logging in to the application
  7. Who are the various role holders in the multi-user products of yono Business?
    The list of possible role holders is as follows:
    Administrator - Role of Administrator is mandatory for multi-user products. He exercises management control and creates other users, providing them access rights to the corporate accounts. He also defines their financial powers to transact on these accounts. This role is applicable across all platforms.
    Regulator – Multi-user products of yono Business can have a single or multiple admins. The role of a Regulator is optional for multi-user products with a single admin. This role though, is mandatory for multi-user products with multiple admins. He is the executive controller who defines the overall profile of the corporate in CINB. Although, he cannot view or transact on any account. This role is applicable for CINB and CMP.
    Authorizer/Verifier – He authorizes transactions created by the Maker. This role is applicable across all platforms.
    Maker – He is the creator of the transaction. This role is applicable across all platforms.
    Enquirer – He can only view and download statements of the accounts mapped to him by the Administrator. This role is applicable for CINB and CMP.
    Uploader – This is an optional role. He uploads files containing bulk transactions in a pre-defined file structure. This role is applicable for CINB and CMP.
    Auditor – This is an optional role. He takes a second look at the transactions and audits them post-facto. This role is applicable for CINB.
    Approver – This again, is an optional role. Approver checks the transactionw before authorisation. This role is applicable for CINB.
    Super Enquirer – He has the right to enquire into any account of the corporates maintained at any branch. This role is also optional. This role is applicable for CINB.
  8. Which role holders will be created by the branch?
    The branch will create a Corporate ID and provide a User ID and password for the following corporate role holders:
    Regulator
    Administrator
    Authorizer/Verifier
    All other roles are created by the Administrator/Regulator.
  9. I have a sole proprietorship concern. Can I get Internet Banking of yono Business with only enquiry rights?
    Yes. If you wish to use CINB for enquiry only, you can avail the single-user product facility.
  10. What transaction facilities are available through Single User Product'?
    Some of the transaction facilities available include:
    • Transaction rights on the accounts,
    • Facility to view account information and download account statement of your account,
    • Facility to transfer funds to:
      • SBI accounts (other than your own accounts) --- Consolidated limit per day Rs.2 crores.
      • SBI own accounts (same CIF) --- Consolidated limit per day being Rs.2 crores.
      • Other Bank Accounts (RTGS/NEFT) --- Consolidated limit per day Rs.2 crores. (inclusive of IMPS transaction limit up to Rs.5 lakhs)
      • Merchant Payments --- Consolidated limit per day Rs.10 lakhs (Government/Tax transactions up to Rs.2 crores)
    • Facility for making a request for DD issue and Bill Payment up to Rs.5 lakhs per day (Consolidated limit of Rs.5 lakhs, i.e., on a single day the total amount of Demand Draft request and Bill Payments should not exceed Rs.5 lakhs.)
    • State Bank collect payment up to Rs.10 lakhs per day.
    • Supplier payment up to Rs.25 lakhs per day.
    • Facility to participate in e-auction for government departments up to Rs.1 crore per day.
    • Facility to make payments to govt. and semi-govt. institutions, including taxes, statutory dues such as ESIC, EPF, including OLTAS, CBEC and ICEGATE, up to Rs.2 crores per day.
    • Users can manage the display of his/her accounts through hide/unhide functionality.
    • Facility available for online enquiry of transaction status.
    • Facility to schedule transactions for a later date.
    • Facility to set account nicknames.
    • Facility to set beneficiary level limits.
    • Facility to set separate limits for DD issue request and tax transactions.
  11. We have availed single/multi-user product with enquiry rights only. Can we get transaction rights?
    Yes. Single/multi-user products (with enquiry rights only) can be upgraded. These two variants provide transaction rights. Upgradation can be done by your branch.
  12. The Corporate maintains accounts with several branches of SBI. Can all these be linked to one yono Business facility?
    Yes. Corporates may opt for ‘enquiry rights only’ or ‘transaction facility’ accounts in various branches to be mapped to one Corporate ID.
  13. Our company has units in various parts of the country and we maintain accounts with local branches of SBI. Can we avail INB for all our accounts? Can these accounts be managed by our local offices on yono Business?
    Yes. Corporates may opt for Enquiry only or Transaction facility, or for the Multiple Admin mode. Under any of the said facilities, the accounts of the various units can be mapped to the respective administrators.
  14. What are the various facilities available under multi-user products (with transaction facility)?
    The following facilities/types of transactions are enabled:
    • Fund transfer to own, or within SBI accounts in SBI (Intra-bank fund transfer),
    • Fund transfer to beneficiary accounts in other banks through RTGS/NEFT (Inter-bank fund transfer),
    • Request for draft issue,
    • Payment to registered suppliers,
    • Various tax payments (Direct, Indirect and State),
    • Facility to schedule transactions,
    • Top up of pre-paid cards,
    • View and download DEMAT holding statement,
    • MIS/reverse file facility (Report generation),
    • Bulk upload facility for payments of salary, tax, pre-paid card top up, bills, remittances to intra and inter-bank beneficiaries etc.,
    • E-collection facility,
    • Direct debit facility (pull mode),
    • Electronic Dealer and Vendor Finance,
    • IPO subscription facility through ASBA,
    • Facility for online trading of 'Currency Futures', and
    • Facility for online payment of EPF subscription.
  15. Our company has a complex hierarchy of officials in the Accounts department. Can this be replicated in yono Business? Can we delegate powers to them in yono Business as per our Corporate policy?
    Yes. yono Business provides Corporates the ability to regulate user access to banking accounts, dynamically manage permissions to banking transactions, and monitor them.
  16. We wish to avail yono Business with transaction rights, but we also want transactions to be authorised by more than one person. Is it possible in yono Business?
    Yes. The key security feature of yono Business is the concept of Maker and Checker. Transactions are created by the user called the Maker, and authorised by one or more Authorisers.
  17. We would like one of our officials to take a look at the transactions after they are posted (post-facto), for internal control audit purposes. Does yono Business provide facilities for that?
    Yes. The multi-user facility (with Regulator) has a unique role (Auditor) who takes a look at the transactions post-facto for audit purposes. However, this is an optional feature.
  18. Our Corporate has a large number of users. Do we have the option to modify/delete/deactivate them in yono Business?
    Yes. The Corporate Admin has powers to modify, delete, deactivate and reactivate users in yono Business.
  19. Is it possible to upload transactions in bulk for salary, vendor payments, etc., through yono Business?
    Yes. Corporates who have availed multi-user variants in yono Business can use the bulk upload facility for a variety of transactions within SBI, as well as to other banks. This includes transactions like:
    • Salary payments,
    • Vendor payments,
    • Bill payments,
    • Tax payments, etc.
  20. Are NEFT/RTGS transactions permitted in file mode?
    Yes. NEFT/ RTGS transactions can also be done in file mode.
  21. Are the single debit and multiple credit file formats supported?
    Yes. Single debit and multiple credit file format is supported for intra-bank transactions (within SBI), NEFT and RTGS transactions.
  22. Can encrypted files be uploaded?
    Yes. Uploading files encrypted using symmetric keys or asymmetric keys (PKI) is supported.
  23. What are the Government transactions that we can make through yono Business?
    Payments of Direct Taxes (OLTAS), Excise Duty payment, customs duty, Railway freight, online license fee payment to DGFT, various State Government Taxes etc. are possible through the platform of yono Business.
  24. Can we make payments to our suppliers through yono Business?
    Yes. Corporates can make online payments to their registered suppliers using yono Business. The Administrator of the Corporate should map the supplier through the appropriate menu in yono Business. This has to be approved by the Supplier corporate. After approval, payments to the supplier can be made.
  25. How do Corporates collect payments online from their dealers/customers through yono Business?
    yono Business facilitates e-collection of dues from dealers through direct debit, whereby the supplier corporate using the multi-user facility can directly debit the accounts of the dealers maintained at various branches of SBI.
    To avail this, the supplier corporate has to enter into a bipartite agreement with the bank. Based on this, the dealer will give a mandate to the supplier to debit his account up to a specific limit and period.
  26. Ours is an educational institution. Can we collect fees through yono Business?
    Yes. Reputed educational institutions who have registered under multi-user variants of yono Business can make use of the State Bank collect facility of CINB for fee collection.
  27. Can Non Agency Banks (NABs), who are not authorised to handle tax transactions, take the help of SBI’s Corporate Internet Banking to remit their customers’ taxes?
    Yes. NABs can register for multi-user variants (with a Regulator) and can remit tax payments as file based transactions.
  1. What is SBI CMP?
    SBI CMP, or Cash Management Services are provided to Corporate clients under the brand name “SBI FAST” (Funds Available in Shortest Time). Through this, they can avail funds at the shortest possible time.
  2. What are the benefits of using SBI CMP/SBI FAST services?
    • It ensures optimization of collections and payouts while also ensuring predictability in cash flows.
    • It ensures getting funds in time, quick transfers, account reconciliation, easy disbursements, controlled processes and customized MIS.
    • It eliminates inherent delays of traditional fund transfer mechanisms, and enhances liquidity to ensure optimum planning and utilization of funds.
    • It also offers file upload facility on our web-based portal, and provides complete Host to Host facility (a secure, seamless file transfer facility), SFG and Web Services Facilities.
  3. What are the various features of SBI CMP services?
    • Centralized Control of cash,
    • Interest cost reduction on borrowings,
    • Enhanced liquidity,
    • Interchange of information between treasury & operating units,
    • Cash forecasting & scheduling,
    • Effective control over disbursements, and
    • Effective financial management.
  4. What type of services are offered in SBI CMP?
    The main services offered under SBI CMP are:
    • Collections:
      • Local Collections (LCC): Cheques/drafts etc.
      • Outstation Cheques Collection
      • Cash Collection/Cash pick-up
      • Uncleared Funds (Guaranteed Credit Facility for Cheques)
      • Auto Debit/Mandates/e-Mandates/NACH (On us and Off us)
      • e-Collections-including Virtual Account number (VAN) based collections
    • Payments
      • RTGS/ NEFT/ Direct Credit (SBI to SBI)
      • Drafts
      • Multi City Cheques - (CCPAP) - Corporate Cheque Payable at Par
      • Dividend Payouts.
    • Balance Sweep/Liquidity Management Services
  5. What are the features of the Collection services offered by SBI CMP?
    • Collections
      Local Collections: (Cheques/drafts, etc.)
      • Collection of instruments tendered at various CMP collection centres. Depending on the clearing practices prevailing at the various centres (i.e. Day-0, Day-1, or Day-2), credit is afforded as mandated, to the client's main account at the pooling centre on the same day as the proceeds are cleared.
      • Convenient collecting locations across the country with pooling facility at any of our branches as per client's choice, which are physically connected to our central hub at Mumbai.
      • Instruments can be deposited at collection centres either by their dealers/distributors/representatives or through pickup agencies as per the arrangement.
      • Client is not required to open multiple accounts to avail the facility.
      • Collection of instruments in General CTS clearing, drawn on local or outstation branches of the bank.
      • No correspondent arrangements. Collections are handled exclusively through our own network and are hence, cost effective.
      • SBI is an acknowledged leader in Collection services.
      • Centralized reconciliation support.
    • Outstation Cheques Collection
      • Outstation Cheques can also be deposited at our CMP enabled branches.
      • Outstation cheques drawn on our own branches are paid the same day at very concessional charges, and cheques drawn on other banks are credited after clearance. Pre-Clearance guaranteed Credit can be extended to select Credit clients.
    • Cash Collection
      • We offer the facility of Cash Deposit at our CMP enabled branches on CMP software which facilitates automatic pooling of funds with customised MIS.
      • Cash pick-up facility from client's end doorsteps is available at major centers.
    • E-Collections
      • Dealer codes are set up by the corporate.
      • Funds received through RTGS/NEFT modes are credited to the Corporate Pooling Account.
      • Customized MIS is generated
    • Power Jyoti Pre-Upload (PUL) for NBFCs for deposition through Authorised agents only.
    • Easy Collect for Insurance Companies Premium Collections.
    • Payments
      1. Real Time Gross Settlement (RTGS)
        • Inter Bank Product- Settlement through RBI.
        • Minimum Transaction Amount Rs.2 lakhs.
        • Settlement on the day of transaction.
        • Competitive market related rates.
        • Payment file upload facility available through SBI CMP Portal/Host-to-host Connectivity/SFG/Webservices.
      2. National Electronic Fund Transfer(NEFT)
        • Any NEFT enabled Bank anywhere.
        • Payment file upload facility available through SBI CMP Portal/Host-to-host Connectivity/SFG/Web-services.
      3. Direct Credit
        • Intra-Bank of SBI for electronic payment that uses Core Power.
        • Settlement online & available between CBS branches (Over 22000 & growing).
        • It can be used for payment for Purchases, Rent, Incentives, Salaries etc.
      4. Drafts
        • Meets bulk Drafts requirement on day zero.
        • Facsimile signature enabled up to Rs 10 lakhs.
        • Printed with a forwarding letter.
        • Intra-Bank of SBI for electronic payment that uses Core Power.
      5. Multi City Cheques – (CCPAP) – Corporate Cheque Payable at Par
        • Client’s facsimile signatures affixed for amount up to Rs.5 lakhs.
        • Printed with a forwarding letter as well.
        • Maximum amount per cheque - no limit.
        • Provision for direct dispatch to the beneficiary on selective basis.
        • Payable at all CBS branches of the Bank.
        • File upload facility available through SBI CMP Portal/Host-to-host Connectivity/SFG/Web-services.
        • Printing at any location also possible.
  6. Are Dividend warrants also part of CMP services?
    Dividend Payouts Handling
    • All electronic and paper modes handled with widest reach.
    • RTGS/ NEFT - Across all RTGS/NEFT enabled banks branches.
    • Direct Credits- Across all branches of SBI
    • Dividend Warrants Payable at par at all branches.
    • Validation of Instrument No. & amount at the time of payment.
    • Drafts issued are payable across all the branches.
    • Regular update on paid / unpaid status.
    BALANCE SWEEP/ LIQUIDITY MANAGEMENT SERVICES
  7. What are the features of collection services offered by SBI CMP?
    Some of the features include:
    • Largest network coverage of over 22000 branches
    • Wide range of collection services including both paper-based and electronic collections. The paper-based collections include cheques/drafts/cash collection and deposition. We also provide collection/pick-up of cash and cheques from the client location at designated offices through the pick-up agencies saving your time.
    • You don’t need to open multiple account at each centre.
    • Collections are handled exclusively through our own network and hence is cost effective.
    • There is a cash deposition/fee funds collection facility for institutions across our CBS branches with pre-uploaded data in one account.
    • Credits can also be extended on Guaranteed Credit (GC facility) basis, for cheque collections, after carving out required limits from the cash credit account.
    • The electronic collections include collection of funds via RTGS/ NEFT/DCR (SBI-to-SBI).
    • Our e-Collections services facilitate identification of details of the collections received through RTGS, NEFT and Direct Debit.
    • MIS is generated giving dealer’s name, invoice no. and amount received.
    • MIS can further be customized as per the requirement and specifications needed.
    • MIS is available on email or host-to-host platforms, in text, excel or xml formats.
    • Provision of Centralized Reconciliation Support.
  8. What is bulk payment?
    Bulk Payments involve a large number of payments which may be done through RTGS/NEFT/direct credit/drafts/multi-city cheques/cheques payable at multiple locations across the country.
  9. What are the features of paper-based payment (Drafts/MCC/CCPAP/Dividend Warrants) services offered by SBI CMP?
    • Some of the features of paper-based payment services under CMP are:
    • Widest reach for payment of paper-based products.
    • Meets Bulk Drafts requirement within bank’s specified timelines.
    • Printed with forwarding letter.
    • Provision for direct dispatch to the beneficiary from SBI office.
    • Payment file upload facility available through SBI CMP Portal/Host-to-Host Connectivity, SFG and Web-Services.
    • Client's facsimile signatures affixed for amount up to Rs.10 lakhs.
    • No limit for maximum amount per cheque.
    • Payable at all branches of the bank.
    • Dividend Warrants Payable at par at all 15000 plus branches.
    • Validation of Instrument No. & amount at the time of payment.
    • Drafts issued at all the CMP enabled branches.
    • MIS for paid/unpaid status provided at regular intervals.
  10. What are the features of electronic payment services offered by SBI CMP?
    • Some of the features of electronic payment services under CMP are:
    • Funds transfer between different accounts within SBI and also to non-SBI customers through RTGS, NEFT, IMPS.
    • Availability of both Single and Bulk modes of payments.
    • Processing a single file with multiple payment modes.
    • Enhances the security aspects and allow for delegation of activities as per the organization set-up.
    • Availability of scheduled/dated payments.
    • Frequency of MIS is customizable as per requirement.
    • MIS is available on email or host-to-host platform, in text, excel or xml formats.
    • Data is encrypted for enhanced security.
    • ERP extractor available for extracting data directly from the ERP system.
  11. What is Balance Sweep/ Liquidity Management Service?
    Through a Balance Sweep/Liquidity Management Service, you can transfer day-end-balances in collection accounts maintained at various CMP centres across the country, to the pooling account of the Corporate Client. These clients can then use the account for crediting local and outstation collections, as well as to meet payments and the residual balance at the end of the day, swept to the main account. Swept balances can be swept back to the respective accounts by reverse sweep at the beginning of the next day.
  12. What is Debit Transfer Facility?
    Debit balances in operating accounts, are where withdrawals are permitted up to a pre-fixed daylight limit, and are maintained at CMP centres to be transferred to the main account at the end of the day. The facility dispenses the use of allocated limits and thereby ensures better control over debits.

    MANDATES
  13. What are the features of SBI’s mandate services?
    • Some of the features include:
    • No need for physical submission of cheques.
    • Registration through one-time submission of the debit mandate forms to be executed at regular and pre-defined cycles.
    • Bulk mandate registration.
    • E-registration by mandate holder via SBI Net Banking and Debit Card.
    • Auto EMI debit for fixed amount mandates.
    • MIS for debit mandate registration and debit transaction.
    • Customized MIS available as per the specifications.
  14. What kind of mandate services are included in SBI CMP?
    • SBI offers the following mandate services:
    • Direct Debit On –US Debit Mandates
      1. For collection of invoice payment from Dealers, SIP/Premium/EMI Collections etc.
      2. Payment can be pulled from any account from any of our branches.
    • NACH Based Mandate
      1. i. OFF-US NACH Mandates

    MIS
  15. Can we get customized MIS for our transactions using SBI CMP services?
    Yes. The specific requirements as per the need of the business units and the customization can be incorporated in the MIS provided.
  16. What are the features of Customised MIS offered by SBI?
    Daily presentation/credit/return reports provided to the representative/dealer at the local centre.
    Daily location-wise/product-wise presentation/credit/return reports are provided to the Corporate Office through E-mails.
    Customized weekly/fortnightly/monthly consolidated reports in soft-form, compatible with the clients accounting system, through e-mail for easier and speedier reconciliation.
    Daily credit forecast reports through e-mail.
    Uncluttered/Pure MIS is our USP since the product is operated entirely through SBI's own network.
  17. How can we access the reports available/MIS?
    While using SBI CMP services, you can access reports/MIS through various means like email/SBI FAST portal/Web-based portal, as per the product.
  18. What are the charges of various types of SBI CMP services?
    The pricing of the product is competitive, but volume-driven, and depends on the location, type of facilities and number of individual instruments and transactions.
  19. Is there any documentation required?
    Individual Cash Management Products require different documentation. Our bank has specially approved documents for speeding up the process in the bank’s prescribed format.
  1. Can I add multiple makers and checkers
    Yes, the admin can add multiple makers and checkers.
  2. If the margin isn’t sufficient, can it be requested for while applying for LC issuance
    Yes, after you click mark lien, select account, enter the amount and click submit. The bank will mark lien from the backend and then margin will be created with manual intervention in CBS.
  3. In case of deviations, how will the process function
    A notification will be received at the branch to resolve/approve the deviation and the process will run simultaneously.
  4. Do I need to submit physical documents after uploading the documents
    No, you don’t need to send physical documents in case you have submitted an indemnity stamped agreement and omnibus agreement online.
  5. Under what circumstances would the LC get locked
    LC will get locked for all the users if one particular user has initiated work on it.
  6. How to unlock a locked LC
    Only the checker can unlock an LC using the Unlock LC tab in their e-Trade module.
  7. From where can the transaction be accessed after the LC is unlocked
    The transaction can be accessed from the View & Manage transactions tab
  8. Will my work get auto-saved in case of system or network failure
    This feature is currently not available. However, we are in the process of enabling the same.
  9. How to save the template? Will the entire form be saved in case of a template
    Once you are done with the LC, click on save as template before submitting the LC. All the information you have entered will be saved.
  10. How does the messaging facility work
    You can send a message to the branch person in case of any query. It is a synchronized system and not a real time facility
  11. How can I delete my transaction
    Transactions which are pending with the customer checker and incomplete transactions, i.e., saved drafts, can be deleted from View and Manage transactions -> Delete transactions. One can search for the transaction and click on the Delete icon under the Action column
  12. Where can I (checker) see all the details of the LC
    Click on the view details section of the LC and a preview of the LC would be opened
  13. Whom can I contact in case of queries after I have submitted the application
    You can put your query on the messaging system or contact your RM/Branch in case of an urgency. The messaging system can be accessed by clicking on the chat icon on the bottom right corner of the screen.
  14. How can I check the status of my LC
    LC’s Status can be checked from View and Manage transactions-> Active transactions.
  15. From where can I see my past transactions
    Past transactions can be seen in View and Manage transactions-> Past transactions.
  16. How can I download my application
    LC can be downloaded from View and Manage transactions-> Past transactions.
  17. Can I cancel my letter of credit after it has been opened
    No, we only offer irrevocable LCs. For special cases, please contact the branch.
  18. How can I cancel my LC before the expiry date
    LC can be closed before expiry only if the payments have been received for the partial bills received. In that case, a SWIFT message needs to come from beneficiary’s bank giving beneficiary’s consent to cancel the LC. Bank will close the LC then and inform you.
  19. How can I cancel my LC after the expiry date
    You can place a request to close the LC through the LC module. Bank will also send a few notifications to you as a reminder.
  20. I opened a letter of credit to my supplier but s/he did not ship the goods? Will the fees be refunded
    Once the letter of credit is opened, your fee cannot be refunded. We recommend to all of our clients that they need to assure themselves of their suppliers’ ability to perform opening any banking instruments to them
  21. Whom can I contact in case I want ERP integration
    Contact your RM.
  22. How can I avail exemption on payment of stamp duty for LC application
    Customers originating LC transactions through e-Trade module will no longer need to be stamped upon submission of common one-time Agreement-cum-Indemnity document for NFB limits at the time of sanction/release of such limits.
  23. Can the branch view the documents that I have uploaded
    Branch will automatically get all the documents for viewing and downloading. You do not need to separately submit the physical copies of these documents.
  24. Do I need to submit FEMA undertaking for every LC transaction
    No. One time FEMA declaration-cum-undertaking from Corporate customers for regular trade related transactions will suffice for every transaction.
  1. What is e-Forex Portal on yono Business?
    Through e-Forex portal on YONO platform, corporate customer can book rates and upload the required documents.
  2. Are any financial updates available on the e-Forex portal?
    To help customers take an informed call, a Market Trends window will be placed on the home screen in the new portal which will display daily trends of major currencies, technical resistance and stop loss levels for major currencies, important data released & to be released during the day, morning messages and mid-day wraps from the research desk.
  3. Can I place my rate booking order at a desired level, if I do not want to book at the current rate?
    Yes. You can place an order quoting the desired rate in the Place Order window appearing in the Book Rate tab.
  4. How can I track the status of transaction?
    Status of any transaction can be tracked on real-time basis by hovering on Status against each transaction.
  5. I am unable to download the details of my previous transactions.
    As of now, download option is not available to users. In case a user wants the details of the transactions, he can view them through the YONO online portal (e-Forex) or he may contact his branch/RM.
  6. What is the period for which I can view and download my previous transaction history?
    Users can view transactions up to the previous financial year. For example, if the user wants to view on 27.11.2019, the history of his transactions, he will be able to view the transactions from 01.04.2018.
  7. Which documents can I upload on clicking Upload Documents?
    The following documents can be uploaded:
    • FEMA declaration, and
    • CA Certificate.
  8. Can I delete a booked deal?
    Users cannot delete a transaction once exchange rate is booked. You will then have to contact the branch for cancellation of a deal booked through e-Forex. Please note: gain, if any, will not be passed, and loss, if any, would be recovered from the corporate while cancelling a booked exchange rate.
  9. For how long is the live rate available for me to take a decision?
    Booking must be completed within 30 seconds of the rate being displayed.
  10. While placing an order, do I need to fill in the box Limit order rate and Stop loss rate?
    Yes.
  11. What is the cut off time for me to upload documents?
    4:30 PM
  12. What are status messages in the running order and booked trade window on the dashboard?
    The meaning of the status is mentioned below:

    Status

    Window

    Meaning

    Rate Booked

    Booked Trade

    Forex rate is booked. Next step is to upload documents in case of forward contracts, value TOM and value TOM transactions.

    Pending Approval

    Booked Trade

    Document is uploaded and details sent to branch for processing.

    Query Raised

    Booked Trade

    In case of any discrepancy, branch can raise a query. Click on Query Raised status to view the discrepancy. User to fill/re-upload the desired information and resolve the query.

    Query Resolved

    Booked Trade

    Query resolved by the corporate user.

    Approved

    Booked Trade

    Forward contract booked successfully.

    Rejected

    Booked Trade

    Forward contract book/cancel request rejected by the branch.

    Request fail

    Booked Trade

    Technical issue. User to click Re-Submit option available next to Request fail status, and re-send the details to the branch.

    Filled

    Running Order

    Forex rate is booked.

    Cancelled

    Running Order

    The placed orders are cancelled.

    Pending

    Running Order

    The placed orders have not been booked.

  13. How to cancel the forward which I have booked?
    Cancel option (cross symbol) is shown against the Forward contract record. Once the user clicks on the cancel icon, user will be redirected to the Book Rate screen with pre-filled contract details for cancellation.
  14. What do I do when my transaction status says Rejected?
    Rejection reason will be mentioned by the branch, and shown against the transaction. For further details, please contact the branch. Please note that the following transactions shall not be processed by the Bank:
    • Transactions for which underlying documents are not submitted within stipulated time.
    • Transactions that are not in compliance/conformity with:
      1. Guidelines issued by Bank/RBI/any other regulatory body, and
      2. Guidelines under FEMA.
    In respect of such transactions, Bank reserves the right to cancel the exchange rate booked at the card rate. The gain, if any, shall not be passed to the corporate, and loss, if any, would be recovered from the corporate.
  1. How to open e-DFS account in CORE?
    • Account can be opened under applicable product codes.
    • As interest is calculated for e-DFS accounts in Internet Banking (By SCFU Application), Interest rate in CORE should be Zero.
    • Applicable Rate of Interest can be updated in Internet Banking (SCFU Application) for proper interest calculation.
    • If the interest rate is captured in CORE, then CORE will also calculate interest for the outstanding, and post interest during month end. The customer will be charged interest twice (in INB-Internet Banking and in CORE).
  2. Why are e-DFS accounts opened under existing product codes?
    • In case new product codes are used, the interest rate cannot be made zero in CORE. Hence, interest will be calculated by CORE for the outstanding amount, in addition to the interest calculated by the SCFU application.
    • New product codes will be frozen soon and e-DFS accounts will not be allowed to open under new product codes.
  3. What should be done if e-DFS accounts are opened under new product codes?
    • In case an account is opened under new product code, or interest is updated in CORE at the time of renewal, interest will be calculated by CORE for the outstanding amount, in addition to the interest calculated by SCFU Application. In such cases, interest will be charged twice for the dealers.
    • As the branch cannot change the product codes, the branch has to raise a request with service desk to change the product code from NEW to EXISTING.
  4. How to map e-DFS account in Internet Banking (SCFU Application)?
    • After opening the e-DFS account in CORE, branch has to download dealer addition sheet from SBI Times>Departments2>SCFU Operations>Formats. The input sheet has to be filled completely and all the mandatory fields to be entered with correct set of values.
    • Care should be taken while mentioning the Industry Major Name, Dealer Name, Dealer code, e-DFS account number, Industry major beneficiary account number (if mentioned), Mobile Number and Email ID of the dealer, interest rate, Credit Period etc. in Dealer Addition sheet.
    • After filling the Dealer Addition sheet, the same has to be signed by Branch Manager/Authorized Signatory, and a scanned copy should be forwarded to sbi.11689@sbi.co.in or Faxed to 022-26870095.
  5. What is the role of SCFU Operations Branch after receiving the input sheet?
    • SCFU Operations will map the dealer in the SCFU application, based on the information provided in the input sheet, and will create User ID and Password for the dealers under PUSH/PULL Model.
    • User ID and registration number will be sent to the email ID of the dealer, and the password will be sent to the mobile number of the dealer, which will then provide SCFU application access to dealers.
  6. What is PUSH/PULL Model in e-DFS accounts?
    • PUSH MODEL- Dealer pushes the money to industry majors from his e-DFS account using the Internet Banking application.
    • PULL MODEL- Industry major pulls money from the dealer’s e-DFS account using the Internet Banking application.
    • All the dealers under both models can be given access to SCFU application to access various reports, but users under PUSH model will be given transaction rights in addition to viewing rights. Users under PULL model will be provided with viewing rights only.
  7. How to amend details for e-DFs accounts in Internet Banking (SCFU Application)?
    • The branch has to download the Amendment sheet from SBI Times>Departments 2> SCFU Operations>Formats> Dealer Amendment sheet.
    • The Amendment sheet can be used for changing the Limits/Limit Expiry Date/Interest rate/Credit Period etc.
    • This has to be filled completely and all the mandatory fields need to be entered with the correct set of values.
  8. How to close e-DFS accounts in CORE?
    • As interest is calculated for e-DFS accounts in Internet Banking, CORE outstanding found in CBS will not provide the correct outstanding for closing the account.
    • In e-DFS accounts, interest is calculated consignment wise for all the debits made in Internet Banking.
    • Hence, the actual outstanding has to be obtained from SCFU Support Team by sending a request to email ID sbiscfusupport@techmahindra.com. Contact details of SCFU Support Team – 04466195622/23/11/12.
    • Later, the dealer has to maintain actual outstanding amount confirmed by SCFU Support team in CORE. In normal course, the amount will be adjusted to INB outstanding within two hours.
    • Then, an email is to be sent by the Branch for closing the e-DFS account in INB to SCFU operations Branch sbi.11689@sbi.co.in. SCFU operations Branch will then delete the account from SCFU Application.
  9. Whom to contact for technical issues and support (related to INB only and not for CORE related issues) for e-DFS accounts?
    SCFU Support Team can be contacted for technical issues, and support for e-DFS accounts by sending an email to sbiscfusupport@techmahindra.com. Contact Details of SCFU Support Team – 04466195622/23/11/12.
PAYMENT OF INDIRECT TAXES (CUSTOMS DUTY) THROUGH SBI yono BUSINESS

To pay Indirect Taxes (Customs) through the internet:

  • Click the Indirect Taxes (Customs) (https://epay.icegate.gov.in/epayment/locationAction) link to go to Customs e-payment Gateway.
  • Provide your Import-Export code or your login credentials given by ICEGATE & select your location at which your custom payment is due.
  • You will be displayed a list of your unpaid challans.
  • You can pay multiple challans in one go by selecting these challans from the list displayed (Maximum up to 25 challans).
  • You can also effect individual challan payment.
  • Select State Bank of India for payment.
  • You will be redirected to the yono Business login page.
  • Enter your Internet Banking user ID and password. If your credentials are valid, you can proceed to select the account from which you wish to pay tax.
  • You will be provided a link to print the e-receipt for this payment on successful processing of your transaction.
  • You will be redirected to ICEGATE site. If payment was successfully made for the challan, it will not appear in the list of pending challans in the ICEGATE site.
  • You can also generate e-receipt/acknowledgment subsequently from 'status enquiry' link under 'enquiries' tab of onlinesbi.com.

For 'process demo', please go to the home page of yono Business -> Click on SBI e-Tax -> Central Government Taxes -> ICEGATE (Indian Customs EDI gateway) and click on 'Click here for process demo'.


FAQ:


Scnerio 1:
While making Customs Duty payment error message received from bank portal: "We are experiencing technical issue while processing the request, Please try again."


  1. Reasons:
    • Rule not set by the corporate Admin.
    • Transaction amount is higher than the rule set by the corporate Admin.
  2. Solution:
    • Corporate Admin Login to OnlineSBI -> Manage Accounts -> Rules -> Select Account Number -> Enter Transaction Limit -> Select the authorize type : Single or Joint -> Submit.
    • On the next page -> Select Authorisers Name -> confirm.
    • View by accounts -> Select Account Number -> Click on view -> Take a print out of the relevant page and submit to your SBI Branch for their Approval.

Scnerio 2:
Transaction/s not completed, challan not available in 'Unpaid challan' list in Icegate Portal.


  1. Reasons:
    • This could have occurred if the corporate has clicked on 'Challan' in Icegate portal but has not completed the online transaction/s.
  2. Solution:
    • Such challans would have moved to 'Incomplete Transactions' list in the Icegate portal. Click on 'Verify' link in the Icegate portal and input '0' (Zero) in the box provided for entering 'Bank Reference Number'. By clicking on 'Verify' link the transaction/s will be moved to 'Unpaid Challans'.
    • Input the transaction afresh.

Scnerio 3:
Online payment is successful but ICEGATE portal is not updated and challan is not available to the corporate.


  1. Reasons:
    • Connectivity issue between SBI and ICEGATE portals.
  2. Solution:
    • Even after successful payment if challan is not generated, the relevant challan would have been moved to list of 'Incomplete transactions' on the ICEGATE portal. Please click on 'Verify' tab. Provide the Internet Banking Reference Number in the box provided for entering 'Bank Reference Number'. The 'Bank Reference Number' will be available in your bank's e-Receipt/Acknowledgement. ICEGATE portal will be updated and challan will be generated.
    • You may safely repeat this process if the issue is still not resolved.

  1. What is Inter Bank Transfer?

    Inter Bank Transfer enables electronic transfer of funds from the account of the remitter in one Bank to the account of the beneficiary maintained with any other Bank branch. There are two systems of Inter Bank Transfer – RTGS and NEFT. Both these systems are maintained by Reserve Bank of India.

    • RTGS- Real Time Gross Settlement- This is a system where the processing of funds transfer instructions takes place at the time they are received (real time). Also the settlement of funds transfer instructions occurs individually on an instruction by instruction basis (gross settlement). RTGS is the fastest possible interbank money transfer facility available through secure banking channels in India.
    • NEFT- National Electronic Fund Transfer- This system of fund transfer operates on a Deferred Net Settlement basis. Fund transfer transactions are settled in batches as opposed to the continuous, individual settlement in RTGS. Presently, NEFT operates in half hourly batches. There will be 48 half-hourly batches every day. The settlement of first batch will commence after 00:30 hours and the last batch will end at 00:00 hours. The system will be available on all days of the year, on a 24 x 7 basis, including holidays.

      The above mentioned facilities are available to both Retail and Corporate Internet Banking users of SBI (provided they have availed transaction rights).
  2. What is the minimum / maximum amount for RTGS / NEFT transactions under Retail Internet Banking?
    TypeMinimumMaximum
    RTGS 2 Lakhs 10 Lakhs
    NEFTNo Minimum 10 Lakhs
  3. What is the minimum / maximum amount for RTGS / NEFT transactions under yono Business?
    Minimum / Maximum amount for RTGS / NEFT transactions under yono Business
    TypeMinimumMaximum
    (per transaction)
    Maximum
    (per day)
    RTGS 2 Lakhs Saral - 50 Lakhs
    Vyapaar - 2 Crores
    Vistaar - 2000 Crores
    Saral - 2 Crores
    Vyapaar - No Limit
    Vistaar - No Limit
    NEFTNo MinimumSaral - 50 Lakhs
    Vyapaar - 2 Crores
    Vistaar - 2000 Crores
    Saral - 2 Crores
    Vyapaar - No Limit
    Vistaar - No Limit
  4. When does the beneficiary get the credit for a RTGS payment?

    Under normal circumstances the beneficiary Bank branch receives the funds in real time as soon as funds are transferred by the remitting Bank. The beneficiary Bank has to credit the beneficiary's account within two hours of receiving the funds transfer message.

  5. When does the beneficiary get the credit for a NEFT payment?

    NEFT operates in half hourly batches. Currently there are 48 settlements on all days including holidays. Therefore, the beneficiary can expect to get the credit for the transactions on the same day.

  6. If an RTGS transaction is not credited to the beneficiary account, does the remitter get back the money?

    Yes. If the beneficiary's bank is unable to credit the beneficiary's account for any reason, the former will return the money to the remitting bank within 2 hours. Once the amount is received by the remitting bank, it is credited to the remitter's account by the branch concerned.

  7. If an NEFT transaction is not credited to a beneficiary account, does the Remitter get back the money?

    Yes. If the beneficiary's bank is unable to credit the beneficiary's account for any reason, the former will return the money to the remitting bank within 2 hours of completion of the batch in which the transaction was processed. Once the amount is received by the remitting bank, it is credited to the remitter's account by the branch concerned.

  8. At what time during the day/week the RTGS services are available?

    RTGS transactions are sent to RBI as per the following schedule:

    DayStart TimeEnd Time
    Monday to Friday/Working Saturday7:00 AM IST 6:00 PM IST
  9. At what time during the day/week the NEFT services are available?

    NEFT transactions are sent to RBI as per the following schedule:

    All Days
    24 x 7
  10. RBI NEFT transactions are settled in batches based on the following timings:
    • 23 settlements on weekdays and working Saturday's- at 08:00, 08:30, 09:00, 09:30, 10:00, 10:30, 11:00 , 11:30, 12:00, 12:30, 13:00, 13:30, 14:00, 14:30, 15:00, 15:30, 16:00, 16:30, 17:00, 17:30, 18:00 , 18:30 and 19:00 hrs.

    Please note that all the above timings are based on Indian Standard Time (IST) only.

  11. What is the mandatory information required to make an RTGS & NEFT payment?

    For effecting an RTGS/NEFT remittance the remitter has to furnish the following information:

    • Amount to be remitted.
    • Remitting customer's account number which is to be debited
    • Name of the beneficiary bank.
    • Name of the beneficiary.
    • Account number of the beneficiary.
    • Sender to receiver information, if any
    • IFSC code of the destination bank branch
  12. How to find the IFSC code of the beneficiary branch?

    In yono Business, the remitter has the option of selecting the location of the destination Bank Branch in case the IFSC code is not known. If the correct values are selected for Bank, State and Branch, the IFSC code is automatically updated.

  13. Do all bank branches in India provide RTGS & NEFT services?

    No. RTGS and NEFT services are enabled only in specific bank branches across the country. A list of such RTGS/NEFT enabled branches can be obtained from the
    RBI website, http://rbidocs.rbi.org.in/rdocs/RTGS/DOCs/RTGEB1110.xls for RTGS and http://www.rbi.org.in/scripts/neft.aspx for NEFT.

  14. How do I go about using this service?
    • Avail Internet Banking facility for your account with transaction rights. Contact your SBI branch for the purpose.
    • Log on to retail.onlinesbi.sbi using Internet Banking ID and Password.
    • Access the Profile tab and click on the Manage Beneficiary link.
    • Select Inter Bank Payee from the options provided.
    • Select 'Add' option and provide the Beneficiary Name, Beneficiary Account Number, Address and Inter Bank Transfer Limit in the relevant fields.
    • Enter the IFSC code of the beneficiary bank branch by either:
      • Selecting the IFSC code option and entering 11 digit IFSC code in the textbox.
      • Selecting the Location option and then the Beneficiary Bank, State and Branch form the drop down menus provided.
    • Click the 'accept terms and conditions' button followed by 'confirm'.
    • A high security password is sent to the mobile number as an additional security measure. Enter this password to authorize the beneficiary.
    • The beneficiary added gets activated within the time frame of maximum 16 hrs. Once activated you can transfer funds to the beneficiary.
    • To remit funds to the Inter Bank Payee through RTGS/NEFT select the 'Inter Bank Transfer' link in the 'Payments/Transfers' tab.
    • Select the Transaction Type-RTGS or NEFT.
    • The list of beneficiary accounts added is displayed.
    • Enter the Amount and select the beneficiary to be credited from the list.
    • Click on 'accept terms and conditions' and confirm.
  15. What are the service charges applicable for RTGS/NEFT transactions?
    No Service Charges are levied on RTGS/NEFT transactions done through Internet Banking.
  16. Whom I can contact, in case of non-credit or delay in credit to the beneficiary account for NEFT transaction?

    Please contact your bank/branch or the destination bank/branch or the Customer Facilitation Service Centre of the banks.

Knowledge about Safe Online Banking:

  • State Bank Group will never send an e-mail asking for personal or financial information such as your user ID, login/profile or transaction password, PIN number or credit card number.
  • Any e-mail, which asks for such information, is fraudulent and should be deleted immediately.
  • Do not be lured if you receive an e-mail promising you a reward for providing personal information and do not be afraid if the email warns of an impending penalty for non-compliance.
  • Any attempt to steal financial information by sending fraudulent e-mails is technically known as 'Phishing' More about Phishing.

Acquiring Skills on Safe Online Banking:

  • Access the yono Business website only by typing the URL: https://corp.onlinesbi.com/corporate/sbi_home.html in the address bar of your browser. Do not click on links in any e-mail message to access the site. More Security Tips
  • If you receive any suspicious or fraudulent emails, email us immediately at report.phishing@sbi.co.in
  • If you have accidentally revealed any confidential information, report the same immediately at report.phishing@sbi.co.in
  • If you receive an e-mail purportedly sent from a bank or a trusted organisation, promising a reward or warning of penalty for non-compliance, contact State Bank of India immediately.

Features for Safe Online Banking

The Internet Banking portal provides several inbuilt features for safe and secure banking. You can use the security options in the profile tab to:

  • Customize your Personal Profile: You can set your display name, mobile number and email ID in your personal profile. The display name is used in the Welcome message. Kindly note that this features is available only for transaction makers and authorizers.
  • Manage Beneficiaries: You can add trusted third parties holding accounts in State Bank Group or other banks to which you can transfer funds from corporate accounts. You can also modify or delete third parties whenever you wish. Kindly note that this feature is available to regulator and administrators only. If your corporate wishes this feature can be extended for transaction makers and authorizers.
  • Enable High Security: SMS based high security is an additional layer of security provided to corporate accounts. It is recommended that you enable this feature, in the profile section. Whenever you transfer funds to own or third party accounts, issue a demand draft or pay tax online you will receive a high security password by SMS. You need to use this password to complete the transaction.
  1. What is a Merchant Payment Limit?

    Merchant Payment Limit is merely a pre-authorization of payment limit where the Corporate can set a limit by pre-approving it for the purpose making payment to any Merchant (Utility bills/taxes) in a single session. Actual payment can take place only if sufficient balance is available in the account. By creating a Merchant Payment Limit for a merchant, payments of utility bills/taxes can be made to that merchant in a single session up to the balance available in the Merchant Payment Limit. Since the limit is already pre-approved by the authorizer, there will be no need for multiple users to login and authorize the merchant transactions. The authorizer can make the payment directly in a single step by visiting the merchant website. Merchant Payments by Corporates are now easier than ever. Follow the 3 simple steps for making your payment

    • Administrator has to add the merchant in "Manage Vendors > Manage Merchant > Enable Merchant"
    • Corporate User has to create the Merchant Payment Limit in "Merchant Limit > Create Merchant Limit" using any one of the accounts mapped to him/her.
    • The Authorizer for that account has to authorize the Merchant Payment Limit within 7 days in "Merchant Limit > Authorize Inbox".

    The Authorizer has to be different from the user who has created the Merchant Payment Limit. The Merchant Payment Limit is Valid only for 48 hours for making payment. You can create a new limit after the old one has expired.

  2. Now the Authorizer can go to the Merchant Site and make the payment directly.

    Government Tax Payments can be made with or without creation of Merchant Payment Limit. There is no need for the Administrator to add Government as a Merchant. Corporate user can create the Merchant Payment Limit and the Authorizer has to authorize the same. While getting redirected from the Government site you may choose to pay either through:

    • Merchant Pre-approved limit available for Corporate user (Authorizer) OR
    • Pay without using your Merchant Pre-Approved limit by directly selecting your Debit Account.

    Choose your option and make your payment.

    View the list of Merchants available for making online payment

  1. What is a Digital Signature Certificate?
    Digital Signature Certificates (DSC) are the digital equivalent (that is electronic format) of physical or paper certificates. Examples of physical certificates are drivers' licenses, passports or membership cards. Certificates serve as proof of identity of an individual for a certain purpose; for example, a driver's license identifies someone who can legally drive in a particular country. Likewise, a digital certificate can be presented electronically to prove your identity, to access information or services on the Internet or to sign certain documents digitally.
  2. Why is Digital Signature Certificate (DSC) required?

    Like physical documents are signed manually, electronic documents, for example e-forms are required to be signed digitally using a Digital Signature Certificate.

  3. Who issues the Digital Signature Certificate?

    A licensed Certifying Authority (CA) issues the digital signature. Certifying Authority (CA) means a person who has been granted a license to issue a digital signature certificate under Section 24 of the Indian IT-Act 2000. The list of licensed CAs along with their contact information is available on the Controller of Certifying Authorities (CCA) portal (www.cca.gov.in).

  4. What are the different types of Digital Signature Certificates valid for yono Business?

    Only Class 3 Certificate is valid for yono Business. A Class 3 Certificate is the highest level where the person needs to present himself or herself personally at Registration Authority (RA) and prove his/her identity.

  5. What is the validity period of a Digital Signature Certificate?

    The Certifying Authorities are authorized to issue a Digital Signature Certificate with a validity of one or two years.

  6. What is the legal status of a Digital Signature?

    Digital Signatures are legally admissible in a Court of Law, as provided under the provisions of IT Act-2000.

  7. How do I activate my Digital Signature in yono Business?
    • Step 1: User has to choose the tab "Digital Signature Certificate" for one time registration after logging in (Post-Login). (User has to either install a digital certificate on his/her PC/Laptop or plug-in a hardware device having a certificate).
    • Step 2: A Pop-up applet will appear to select the Digital Signature Certificate (DSC).
    • Step 3: After entering the Key a form will be generated along with a reference number. Print option will be enabled to take the printout of the form. The printout needs to be signed by the authorized person and submitted to the Branch.
    • Step 4: Branch Officer will activate the DSC after verifying the details.
  8. How do I log in with a Digital Signature in yono Business?
    Once DSC is activated at the Branch
    • User enters User Id and Password and clicks on the login button.
    • If enabled for Digital Signature Certificate, a pop-up window will appear to verify the same.
    (User has to either install a digital certificate on his/her PC/Laptop or plug-in a hardware device having a certificate.)
  9. Do I need my DSC to log in every time?
    Yes. Once the DSC is activated, you will need it every time you log in to Internet Banking website. This provides an additional layer of security for your protection.
  10. My DSC is about to expired how do I register another DSC?
    • Step 1: User has to access Profile Section and choose the link "Re-register DSC" after logging in (Post-Login). (User has to either install a digital certificate on his/her PC/Laptop or plug-in a hardware device having a certificate).
    • Step 2: A Pop-up applet will appear to select the Digital Signature Certificate (DSC).
    • Step 3: After entering Key, a form will be generated along with reference number. Print option will be enabled to take the printout of the form. The printout needs to be signed by the authorized person and submitted to the Branch.
    • Step 4: Branch Officer will activate the new DSC after verifying the details.
    • Step 5: Now user will be able to login with new DSC.
  11. How do I deactivate my DSC?
    • Step 1: User has to access Profile section and choose the link "Deactivate DSC".
    • Step 2: Once deactivated, the user authentication will shift to SMS based mobile OTP from the next time onwards.
  12. How do I log in if I don’t have the DSC with me or its validity has expired?
    You cannot login to Internet banking and need to click on the link (Re-register Certificate) for re-registering the certificate. In case you want to switch to mobile based OTP, you need to contact your branch. Branch Officer will change your preference to the mobile based OTP.

  1. Can I open a Term deposit account through yono Business?
    Yes. If you have availed yono Business facility with transaction rights.
  2. What is the minimum tenure for an online deposit?
    As a general rule the minimum tenure for a term deposit is 7 days and the maximum is 10 years. However both TDR and STDR are bound by the following minimum and maximum tenures. Minimum tenure is 7 days for TDR and 180 days for STDR and Maximum tenure is 3650 days for TDR and STDR.
  3. What are the interest rates for a term deposit?
    The interest rates vary from time to time. You can view the latest interest rates by clicking on "View current interest rate" link provided in e-TDR/e-STDR request page.
  4. What is the minimum amount for a term deposit?
    You can open a term deposit with a minimum amount of 1000.
  5. Can I generate a term deposit advice?
    Yes, you can generate and print a term deposit advice containing all your relevant details.
  6. In whose name will the term deposit account be opened? What is the mode of operation?
    The name(s) and mode of operation and branch of newly generated deposit a/c will be same as in debit a/c, from which term deposit a/c is funded.
  7. How is the maturity amount calculated? Can I make enquiry before opening e-TDR/e-STDR?
    The maturity amount is based on the tenor & type of account selected by customer. You may enquire the maturity amount, maturity date and rate of interest, without opening e-TDR/e-STDR through "Maturity Enquiry" tab available in e-TDR/e-STDR page.
  8. Can I close my e-TDR/e-STDR instantly through 'Premature Closure a/c' tab?
    Yes. You may close your e-TDR/e-STDR instantly if request is initiated between 08:00 AM IST to 08:00 PM IST. Request initiated beyond this period will be automatically cancelled by the system.
  9. Can I close TDR/STDR opened at the branch?
    No. Only e-TDR/e-STDR can be closed through yono Business interface. TDR/STDR opened at branch can be closed at branch only.
  10. 10. Can I open online term deposit a/c for any other name(s), not belonging to debit a/c from which term deposit a/c is funded
    No. You may contact the branch for the same.
  11. Can I transfer the maturity money to any of my accounts?
    No. Maturity amount or the amount payable before maturity will be transferred only to the debit account from which it was funded.
  12. Is there any cut off time for creating e-TDR/e-STDR online?
    Yes. e-TDR / e-STDR can be created online from 8:00 AM IST to 8:00 PM IST. Requests initiated beyond this period will automatically get cancelled for multi user account. In case of single user account, if request is initiated beyond 08:00 AM IST to 08:00 PM IST request will automatically get scheduled for the next day by system.
  13. Can corporate with single maker or checker create e-TDR/ e-STDR?
    No. For creation of e-TDR/ e-STDR distinct maker and checker are required.